Submitted by Jessica Kornfeind on Mon, 01/28/2013 - 8:25am
Social Media Care, also referred to as Social Care, is all about using social media platforms as customer service venues. Already about 16% of customer support requests are served via social media, and it's more than likely that figure will grow rapidly in the coming years.
Love to read and learn? Join the thousands of bloggers, businesses and marketers who have benefited from Mike's lengthy posts. ;) Have the latest articles and resources emailed to you, plus exclusive content and insider tips!