Submitted by Lori Wagoner on Thu, 05/15/2014 - 9:00am
If your business’s social media marketing is not delivering desirable results, in all probability you may have driven head first into it without working out a strategy to optimize its potential. In this case, it’s time you revised your strategies.
Submitted by Jessica Kornfeind on Mon, 01/28/2013 - 8:25am
Social Media Care, also referred to as Social Care, is all about using social media platforms as customer service venues. Already about 16% of customer support requests are served via social media, and it's more than likely that figure will grow rapidly in the coming years.