• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to secondary navigation
  • Skip to primary sidebar
  • Skip to footer

Before Header

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter

The Social Media Hat

Always On Top Of Social

  • Home
  • Articles
    • Digital Marketing
    • Social Media Articles
      • Facebook
      • Instagram
      • LinkedIn
      • Pinterest
      • Twitter
      • YouTube
    • Social Media Tools
    • Virtual Events
  • Marketing Resources
    • Newsletter
    • The Virtual Event Strategist Podcast
    • Marketing Hyperdrive Podcast
  • GET HELP
    • Virtual Event VIP Strategy Day
    • Social Media Planner
  • About
  • Search
  • Home
  • Articles
    • Digital Marketing
    • Social Media Articles
      • Facebook
      • Instagram
      • LinkedIn
      • Pinterest
      • Twitter
      • YouTube
    • Social Media Tools
    • Virtual Events
  • Marketing Resources
    • Newsletter
    • The Virtual Event Strategist Podcast
    • Marketing Hyperdrive Podcast
  • GET HELP
    • Virtual Event VIP Strategy Day
    • Social Media Planner
  • About
  • Search

Watch for HootSuite Security Emails

You are here: Home / Social Media Articles / Watch for HootSuite Security Emails

September 13, 2013 //  by Mike Allton

Reading Time: 2 minutes

A few weeks ago, HootSuite initiated some new security measures designed to combat instances where user’s accounts might be compromised. The issue was that many people use the same email address and password combination for HootSuite as they do for other online services. If your account information is obtained due to a security breach on one of those other services, the hacker could use that data to log into your HootSuite account and wreak havoc with your connected social networks.

HootSuite’s solution was brilliant.

First, HootSuite has begun to track what IP address you use to login. The first time you login using any new IP address, you will be asked to verify your account using one of your connected social networks, like Twitter. This means that you will also have to be logged into your Twitter account, and that a potential hacker would have to have such access to proceed with a HootSuite login.

As long as you maintain a different password for each of your social networks and HootSuite, your account could never be compromised in this way.

Second, regardless of whether or not the secondary authentication is successful, HootSuite will immediately send you an email stating that a potentially suspicious login attempt was just made on your account, and provide you with the location (if available), date and IP. It looks like this:

HootSuite Unauthorized Access Email Notification

If it was you, if you happened to be logging in at a different location (as I was Wednesday when I was logging in while at a coffee shop), you can safely delete the email and disregard the notice.

If, however, it wasn’t you, you now have immediate notice that multiple accounts have been compromised – both HootSuite and one or more connected social networks – and have some work to do. Log into HootSuite and each of your social networks and change all of your passwords right away – and make sure they’re all different and strong.

Such email notifications will come from no-reply@hootsuite.com so make sure that email address is not filtered to your Spam folder. I might suggest creating a quick filter that would automatically put such messages in your Inbox and mark them as Important.

Note that while the email says the login attempt was blocked, that’s only true if the user was unable to authenticate using Twitter or Facebook. If they were, then access would have been granted, as was the case for me.

Since the email notification occurs immediately, it will be sent to you before a hacker would have time to change your email address, ensuring that you will be aware of the issue at the very least. If you get such an email and then are unable to login, it means that your account has been compromised and that the hacker changed your email or password or both, and that you will need to notify HootSuite or the affected social network immediately and work with Customer Support to restore your account.

Make sure that you’re using different, secure passwords for all of your social networks and important online accounts, and me mindful of the security measures services like HootSuite have in place so that you can respond accordingly.

If you have further questions or concerns regarding HootSuite or the security of your social media accounts, please let me know.

Related

Category: Social Media ArticlesTag: Hootsuite

About Mike Allton

Mike Allton is a Content Marketing Practitioner – a title he invented to represent his holistic approach to content marketing that leverages blogging, social media, email marketing and SEO to drive traffic, generate leads, and convert those leads into sales. He is an award-winning Blogger, Speaker, and Author, and Head of Strategic Partnerships at Agorapulse.

Mike is a Virtual Event Consultant and has partnered with Jenn Herman, Stephanie Liu, Amanda Robinson and Eric Butow to write Ultimate Guide to Social Media Marketing published by Entrepreneur Press.

Free Virtual Event Webinar

10 Benefits of Virtual Events for SaaS Brands
Hosted by  Mike Allton
Most people are hesitant to try virtual events because they don’t understand all the benefits. They think it’s just a webinar or a conference call, but there’s so much more that can be done! 10 Benefits of Virtual Events for SaaS Brands is the answer to your questions. In this webinar, Mike Allton will teach you everything you need to know about virtual events. You’ll learn how to make them work for your company and get everyone on board with the idea.

Join The Community!

17 savvy marketers sign up every day to get the latest social media insights and ideas.


Previous Post: « How to Bulk Schedule Messages Using HootSuite
Next Post: Building a Natural Backlink Profile »

Primary Sidebar

LISTEN to The Virtual Event Strategist Podcast

Virtual Event VIP Strategy Day

Meet Mike

Mike Allton is a Virtual Event Strategist, and an award-winning blogger, speaker, and author at The Social Media Hat, where he has been educating businesses and organizations on the best use of content marketing for reaching and converting target audiences. He has spearheaded dozens of live shows and virtual events, reaching tens of thousands of potential customers on behalf of represented brands.

Since 2012, Mike has excelled at helping his community understand the nuance and best practices involved in utilizing social platforms, leveraging social media management tools, and creating 10X content. He has established a reputation for being able to explain complex tools or topics in easy to understand ways, all while bringing a necessary sense of overall brand strategy and business purpose.

Featured Posts

Virtual Summit Event

7 Types of Virtual Events: What They Are Used For

November 20, 2021 //  by Mike Allton

Reading Time: 4 minutes Multiple ways your business can leverage a virtual event to build community.

How To Replicate In-Person Event Networking for Virtual Events

February 5, 2022 //  by Mike Allton

Reading Time: 12 minutes 8 Ways To Encourage Virtual Event Networking

Virtual Event Planning

Steal This Virtual Event Plan For A Flawless Event

May 11, 2022 //  by Mike Allton

Reading Time: 14 minutes Don’t leave your virtual event plan for the last minute. Start now!

More Like This

  • Steal This Virtual Event Plan For A Flawless Event
  • Virtual Event Strategy: How To Narrow Focus To Achieve Broader Goals
  • Virtual Event Strategy: Your Why is Why You’re Unfocused

Footer

Recent Posts

  • Virtual Event Planner Options You Need To Consider Today
  • Virtual Event Strategy: Getting Started With Elephantine Events
  • Virtual Events As Powerful Customer Discovery Tools
  • Steal This Virtual Event Plan For A Flawless Event
  • Virtual Event Strategy: How To Narrow Focus To Achieve Broader Goals
  • Virtual Event Strategy: Your Why is Why You’re Unfocused
  • Introducing The Virtual Event Strategist Podcast by Mike Allton
  • 6 Powerful Virtual Event Ideas for SaaS Brands

Key Topics

Agorapulse Bing Blab Blogging Buffer Business Canva Content Marketing Easil Email Marketing Evernote Facebook Google+ Holidays Hootsuite Influencer Marketing Infograph Instagram Klout LinkedIn Live Video Marketing Meerkat Mobile MySpace Pinterest Podcast ROI SEO SnapChat Social Media Marketing Social Pulse Summit Strategy Tailwind Triberr Twitter Video Vine Virtual Event Virtual Event Planning Virtual Event Speakers Virtual Event Strategy Yahoo Yelp YouTube
  • Home
  • Virtual Event Strategy
  • Subscribe
  • About The Social Media Hat
  • Contact Us
  • Privacy Policy
  • Disclosure

Site Footer

The Virtual Event Strategist Podcast

  • Listen on Apple
  • Listen on Spotify
  • Listen on Amazon
  • Listen on Stitcher
  • Social Media Articles
  • Digital Marketing Articles
  • Social Media Tools & Resources
  • Virtual Events Articles
  • Facebook
  • Instagram
  • LinkedIn
  • Twitter

Copyright © 2022 The Social Media Hat · All Rights Reserved