Customer Service

How to use HootSuite for Social Listening

How to use HootSuite for Social Listening

How to use HootSuite to listen to conversations taking place on social media and look for opportunities to participate and engage customers and prospects.

Why Social Media Care is the new Customer Service

Why Social Media Care is the new Customer Service

Social Media Care, also referred to as Social Care, is all about using social media platforms as customer service venues. Already about 16% of customer support requests are served via social media, and it's more than likely that figure will grow rapidly in the coming years.

How to Create Your Business Email Signature

How to Create Your Business Email Signature

Though it is often overlooked, your email signature is one of the easiest and most effective marketing tools that every professional can use. Many people like to make their signatures fun and catchy, to try and reflect their personality, while others may skip the exercise entirely. We'll explain why signatures are important and what some of the best guidelines are to ensuring your signature's success.